Frequently Asked Questions

Orders & Shipping

How long does processing take before shipping?

All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day.

Most of our products ship directly from our suppliers in the United States and China: expect 5 to 15 business days to Canada, France, and the United States, and 10 to 20 business days to the Caribbean/French Guiana (Martinique, Guadeloupe, French Guiana). Some products (like Chébé) ship directly from our Canadian warehouse via Canada Post, with shorter delivery times. A tracking number is provided as soon as your order ships.

Yes — shipping is free on orders over €100 within mainland France. For all other orders and destinations, shipping costs are calculated automatically at checkout based on weight and destination.

As soon as your order ships, you'll receive a confirmation email with a tracking number. You can track your package directly on the carrier's website. If you haven't received a tracking email within 3 business days of ordering, please check your spam folder or contact us.

Yes — in addition to France, Canada, and the United States, we ship to several other countries. The full list of available destinations is shown automatically at checkout. International orders may be subject to customs duties and import taxes, which are the customer's responsibility.

Tracking information can take a day or two to appear after your label is created. If it still hasn't updated after 3 business days, please contact us via our contact form with your order number and we'll investigate with the carrier.

Take photos of the package and its contents, then contact us within 48 hours of receiving it. We'll arrange a replacement or a refund at no cost to you.

Returns & Exchanges

You have 14 days from the date you receive your order to request a return. Items must be unused and in their original packaging. Proof of purchase (order number or invoice) is required.

Contact us via our contact form with your order number and the reason for the return. We'll confirm your eligibility and send you return instructions along with the shipping address.

Once your return is approved, you'll be refunded to your original payment method within 14 days of us receiving the returned item. Original shipping costs are not refunded, except in the case of a defective item or an error on our part.

Discounts

Sign up for our newsletter to receive a 10% discount code for your first order, valid sitewide.

Only one discount code can be applied per order at checkout.

Yes — keep an eye on our homepage banner and "Big Deal" tagged products for ongoing promotions, and subscribe to our newsletter to be the first to know about upcoming offers.